TrueCores ICT Solutions Sdn. Bhd. (“we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you engage with our products and services.
Collection of Personal Data
We may collect personal data including, but not limited to, your name, contact details, billing and delivery address, and other information necessary for business operations, service delivery, or customer support.
All personal data collected is obtained with your consent or as permitted under the PDPA.
Purpose of Collection and Use
Your personal data is collected and processed for the following purposes:
- Processing orders, payments, and deliveries
- Providing ICT products and IT services
- Customer support, technical assistance, and service communication
- Internal record keeping and service improvement
Personal data will not be used for purposes other than those stated above without your consent.
Disclosure of Personal Data
We do not sell, rent, trade, or disclose personal data to any third parties, including our clients, dealers, or business partners.
Personal data will only be disclosed where:
- Required or permitted by law
- Necessary to comply with legal obligations or lawful requests by authorities
Data Security
We take reasonable practical steps to protect personal data from loss, misuse, unauthorized access, disclosure, or alteration, in accordance with PDPA security principles.
Data Retention
Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable laws.
Access and Correction
In accordance with the PDPA, you have the right to request access to, or correction of, your personal data held by us. Requests may be subject to applicable legal requirements.
Consent
By engaging our services or purchasing our products, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Policy Updates
TrueCores ICT Solutions Sdn. Bhd. reserves the right to amend this Privacy Policy at any time to ensure continued compliance with applicable laws. Any updates will be published on our website.